Kevlar have total confidence in the performance of their product which is engineered and built to the highest quality levels. To ensure that Kevlar impart this confidence to you they provide a very simple "All Inclusive" guarantee. If your Kevlar bag, suitcase, backpack, travel bag or business bag is broken or damaged, including third party damage by a carrier (such as an airline) in your first year of ownership, Kevlar will repair it free of charge or replace it if a repair is not possible. Their support, however, doesn't end there, for the following 5 years your bag will continue to be covered for manufacturing defects. Examine your luggage when traveling and make a claim immediately for damage caused by the carrier.
Contact: for questions or with warranty concerns. Remember, this company is based in London and you are responsible for shipping costs for warranty repairs.
Pelham After Sales Service Centre,
Pelham Leather Goods Ltd
110 Centennial Avenue,
Elstree, Herts, WD6 3SB
Tel: +44 (0)20 8731 3500 Fax: +44 (0)20 8731 3501
What information do I need to send with the item?
When returning the item, please include the following details:
Copy of Proof of purchase
Full contact Details (including email address and telephone number)
A cover letter detailing the repair/s required