Pathfinder Luggage Warranty
Extra Mile Lifetime Warranty
Congratulations on your purchase of PATHFINDER REVOLUTION PLUS luggage! Through their extensive knowledge and experience, they've put your luggage through rigorous testing to ensure that your luggage will meet the needs of your travel experience. As such they are offering a comprehensive warranty for the LIFETIME of your bag, for any defect in materials or workmanship. In addition their "Extra Mile" Lifetime Warranty also covers damage caused by baggage handlers or common carriers. If a defect or damage should occur during normal travel use they will repair or replace your product as appropriate and at their discretion free of charge. If upon evaluation they determine that your bag must be replaced they will replace your product with a like, similar or an equivalent model free of charge.
This warranty is non-transferable and does not cover wear and tear, damage resulting from abuse, misuse, cosmetic damage, unauthorized repair, and loss of use, loss of time or damage to the contents of your bag. While repairs will be made by their authorized repair facility they cannot guarantee the original appearance can be preserved. Any repairs made will restore the intended functionality of your luggage.
The original sales receipt verifying your purchase from an authorized retailer is required to validate your warranty coverage. Shipping costs (including packaging) to their repair center is the responsibility of you the consumer.
This warranty gives you specific legal rights and you may also have other rights which vary from state to state or country to country.
Pathfinder GEAR 10 Year Limited Warranty
Congratulations on the purchase of PATHFINDER GEAR products. They are very confident in the integrity of their product and as such they offer a Limited 10 YEAR Warranty against any defects in materials or workmanship. They go to extreme lengths to test their products to ensure they meet their standards as well as the rigors of travel.
As such please visit their website below to register your PATHFINDER GEAR product/s.
In the unlikely event your luggage should incur any defects in materials and workmanship please contact them directly via the options below to obtain a "Repair Authorization Number" prior to returning you damaged luggage freight pre-paid (including packaging and freight) along with your "proof of purchase".
Their company repair center will determine if repair or replacement is appropriate. If the product proves defective under the terms of this warranty, you will be notified directly whether it will be repaired and/or replaced at their expense, expense, including the cost of returning the repaired or replacement product to you. If it is determined that the damage is not covered under their warranty they will advise you of the cost to provide prompt repair or refurbishment service and secure your approval. The warranty provided herein applies only to and extends for the lifetime of the first purchaser or gift recipient of the Product.
If your product has experienced a minor repair they offer a list of Authorized Repair stations throughout the U.S. that you may contact/visit (without the need of a return authorization number) to handle a minor repair.
This warranty does not cover normal wear and tear, wheel wear, abrasions, cuts, dents, misuse, abuse, or neglect, exposure to extreme temperatures, solvents, acids, or damage by a common carrier and is limited to the value of the product itself. Product locks are intended only to prevent he accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline, airline personnel or governmental authorities. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product), if possible.
To the extent permitted by applicable law, any implied warranties are hereby excluded. Manufacturing specifications are subject to change without notice. This warranty gives you specific legal rights and you may have other rights that vary from state to state.
Please find all contact information below:
51 STILES LANE
PINE BROOK, NJ 07058
PHONE: (973) 882-7508
FAX: (973) 521-9247