Avoid being placed on hold or driving to the repair shop with our hassle free warranty. Simply take an image of the damaged part through the app. The image is automatically submitted to the claim center and within 24 hours the new part is shipped to you anywhere in the world. Parts can be easily replaced with just a screw driver. You can contact them at: media@planettravelerusa.com; support@planettravelerusa.com; or write to them: Planet Traveler USA, 11450 NW 122nd Street,Bldg. 100, Miami, FL 33178.