Your new Bosca leather accessory is designed to provide years of trouble free use. They use only the finest materials to ensure the beauty and durability of your purchase. In the event a repair is required as the result of a material or manufacturing defect, Bosca will repair or replace the item free of charge. You will be responsible for the shipping costs, and you should have your original receipt. For more information, you can contact Bosca Customer Service, 1905 West Jefferson Street, Springfield, OHIO 45506 or e-mail them at email@example.com.