Travelpro Warranty Information
Travelpro Limited Lifetime Warranty
"In the unlikely event that a problem occurs with your luggage as a result of a defect in materials or workmanship, travelpro will repair your bag (or replace it, if repair is not possible) at our expense. The Travelpro warranty covers defects in materials and workmanship but does not cover wear or damage caused by abuse, mishandling, accidental damage, inappropriate selection, or carelessness caused by an airline or other common carrier. In the course of normal handling, your luggage may suffer abrasions, minor cuts, scratches, dents or soil. Certain component parts such as wheels, bumper feet, leather, etc., will show wear. This wear is not covered under the warranty. Travelpro will provide prompt refurbishment services at a nominal cost. This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state."
Travelpro Platinum Magna and Platinum Elite luggage has their "worry-free" warranty. This warranty covers defects in materials and workmanship as well as damage caused by a common carrier (airline or cruiseline, taxi, etc.) for life of the bag. This warranty does not cover ordinary wear and tear, cosmetic wear, stolen bags, or damage to personal property or contents. Repair or replacement under the warranty is handling by Travelpro. They are not liable for an incidental or consequential damage.
Note: Please examine your luggage carefully for damage before leaving the airport and immediately report any damage to the baggage service center of the airline on which you traveled. DAMAGE CAUSED BY THE AIRLINE IS THE AIRLINE'S RESPONSIBILITY AND MUST BE CLAIMED TO THE AIRLINE AT THE TIME DAMAGE OCCURS. By not following this procedure, you risk that the damage will not be covered under airline policy or Travelpro's warranty. If you are dissatisfied after making your baggage claim to the airline, please contact:
Aviation Consumer Protection Division US Department of Transportation C-75 400 7th Street, SW, Room 4107 Washington, DC 20590.
Should you have questions about your luggage, or need repair service, call Customer Service at 1-800-741-7471 OR