best sellers
Britto by Heys "A New Day" 21" Hardside Spinner Case
Britto by Heys "A New Day" 21" Hardside Spinner Case
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Delsey Chatelet Hard+ 21" Carry-On Spinner
Delsey Chatelet Hard+ 21" Carry-On Spinner
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Jack Georges Elements Triple Gusset Flapover
Jack Georges Elements Triple Gusset Flapover
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Mancini Signature Deluxe Wheeled Litigation Case
Mancini Signature Deluxe Wheeled Litigation Case
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McKlein S Series River West 15" Leather Laptop Case
McKlein S Series River West 15" Leather Laptop Case
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Tommy Hilfiger Starlight 21" Hardside Carry-On Spinner
Tommy Hilfiger Starlight 21" Hardside Carry-On Spinner
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Travelpro Bold 21" Expandable Spinner
Travelpro Bold 21" Expandable Spinner
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Victorinox Architecture Urban Rath Laptop Backpack
Victorinox Architecture Urban Rath Laptop Backpack
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Tumi Warranty Information

Tumi's comprehensive product coverage is reflective of their commitment to their consumer's ongoing satisfaction.

Travel and Business Collections:

Welcome to the world of Tumi - the finest international brand of travel, business and lifestyle accessories. Since their founding in 1975, Tumi has been dedicated to providing their customers with an outstanding ownership experience.

  • You will enjoy using their innovative products that are designed and manufactured to be the best
  • You will experience world-class, after-sales customer service
  • For five (5) years after you purchase a Tumi product from an authorized Tumi store or dealer, you will be covered by their Limited Warranty
Tumi's warranty extends to the original owner; it is straightforward and comprehensive, and just part of the total Tumi ownership experience.

First Year of Ownership: Worry Free
With limited exceptions, if your Tumi product is damaged during the first twelve (12) months you own it including damage caused by wear and tear, airlines, or other transit damage Tumi will cover all repair expenses, including shipping costs (ground only) to and from their repair facility. If they determine that the product is damaged beyond repair, they will replace it. If they determine that a replacement product is not available, they will provide you with a product of comparable value. Damages not covered are damage resulting from abuse, cosmetic damage (such as scratched leather or stained fabrics), and incidental or consequential damages, such as damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses.

Years Two through Five: You're Covered for Defects
From the second through the fifth year you own your Tumi product, Tumi will repair any items that are defective in materials or workmanship, (for a nominal processing fee), including any structural defects (such as defective handles, zippers, or locks). For years two through five, however, they will not cover damage resulting from wear and tear that is not the result of defects in materials or workmanship. They also will not cover damage caused by airlines or other transit damage. Damage claims in transit cases should be filed against the carrier. Other damages not covered are damage resulting from abuse, cosmetic damage (such as scratched leather or stained fabrics) and incidental or consequential damages, such as damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses.

Handbags, Wallets and Accessories

  • For two (2) years after you purchase a Tumi accessory item from an authorized Tumi store or dealer, you will be covered by our Limited Warranty
Tumi's warranty extends to the original owner; it is straightforward and comprehensive, and just a part of the total Tumi ownership experience.

Two Year Coverage: You're Covered for Defects For the first two years that you own your Tumi product, Tumi will repair any items that are defective in materials or workmanship, (for a nominal processing fee), including any structural defects (such as defective handles, zippers, or locks). We will not cover damage resulting from wear and tear that is not the result of defects in materials or workmanship. Other damages not covered are damage resulting from abuse, cosmetic damage (such as scratched leather or stained fabrics) and incidental or consequential damages, such as damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses.

Your only responsibility is to ship your product to them for repair, postage paid, or take it to a Tumi store or authorized Tumi dealer, who will be happy to process the repair for a nominal processing fee. Many repairs can actually be handled right in the store, in which event a processing fee may be charged. If your bag does need to be sent to their facility, they will repair it quickly and ship it back at no additional cost to you. In those cases where their warranty does not apply, they will promptly provide you with an estimate of any repair and return shipping costs that may be involved.

You Can Expect Years of Quality Service
Tumi has many customers with older, well-traveled bags that they would like to have refurbished or repaired. For these customers, they offer courteous, responsive service and the highest quality repairs and refurbishment at reasonable cost. Many parts are stocked for up to five years after the style is discontinued. If they are unable to repair the bag, they will suggest alternative options. Please call them before sending your product for repair or refurbishment to discuss shipping and handling costs and other fees.

Total Commitment
The bottom line is that at Tumi, they are totally committed to keeping you happy about our products and our service. Once you have had the pleasure of owning and using their products, they hope that they will become your trusted companions for life. You can reach them online, 24 hours a day, seven days a week at www.tumi.com/repair or call 800.781.TUMI (8864) to speak with a customer service representative during normal business hours.

Proof of Purchase
Please save your store receipt as proof of purchase. This will be needed to demonstrate your warranty coverage. Additionally, this will serve as proof that your purchase was made at an authorized Tumi retailer. Their Five Year Limited Warranty only applies to products that were purchased from an authorized Tumi store or dealer. This warranty gives you certain rights, and you may also have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

SET YOUR OWN COMBINATION

  • Your TSA accepted combination padlock is preset to open at 0-0-0 (even though the dials may be positioned at other numbers). You can change and reset your combination as often as you Iike. To set your lock, follow these steps:

    Step 1 Push button (1) and hold down.

    Step 2 While holding down button (1), turn the dials (2) to the desired combination, aligning the numbers with the grid line (3).

    Step 3 Release button (1) to set the lock combination.

    Step 4 Open the lock by dialing the set combination and pressing down on button (4).

    Keep your combination in a safe and accessible pIace for future reference.

    This lock was designed to be recognized by the U.S. Transportation Security Administration, TSA, and allows the TSA to be able to unlock your bag, using special access codes and tools, if the need arises for a baggage search. This lock can then be relocked by the TSA with no damage to the lock or your bag.

  • Your integrated (attached to bag) TSA accepted combination lock is preset to open at 0-0-0 and can be personalized by following these simple steps:

    Step 1 Turn the dials to the current opening combination.

    Step 2 Press down the reset button with a pen or other tool while turning the dials and align the numbers to your desired combination.

    Step 3 Your lock is now set to the combination showing when you released the reset button.You may change your combination and reset your lock by following the above steps as often as you like.

    Keep your combination in a safe and accessible place for future reference.

    This lock was designed to be recognized by the U.S. Transportation Security Administration, TSA, and allows the TSA to be able to unlock your bag, using special access codes and tools, if the need arises for a baggage search. This lock can then be relocked by the TSA with no damage to the lock or your bag.